Contact
ZCC Cutting Tools Europe

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Customer Service Service

customerservice@zccct-europe.com

Services

Returns

Easy returns

Do you have a need for a return shipment? In that case, we offer a convenient process. In addition, our experts will be more than happy to support you to avoid future return shipments. Service excellence is among our top priorities.
Return shipment in five easy steps
  1. Returns from all EU member states need to be returned to the ZCC-CT European Headquarter in Düsseldorf, Germany.
    Returns from the UK due to order errors need to be returned to the ZCC-CT European Headquarter in Düsseldorf, Germany.
    Returns from the UK due to technical reasons, delivery errors or mistaken multiple delivery: please contact David Wilsher.
  2. Enclose the return slip along with the copy of the shipping note or invoice in the package.
  3. Please indicate the reason why you are returning the item(s) and/or provide a description of the defect on the return slip.
  4. If you are returning items for technical reasons, please enclose a test report and the used tools.
  5. Please affix the proper amount of postage to ensure coverage of return shipment cost, unless other arrangements have been confirmed by your contact person at ZCC-CT.

Download return slip EU member states

Please return the item(s) to us. Do not forget to enclose the return slip along with the accompanying copy of the shipping note or invoice.

Download return slip UK due to order errors

Please return the item(s) to us. Do not forget to enclose the return slip along with the accompanying copy of the shipping note or invoice.

Contact Person for returns from the UK due to technical reasons, delivery errors or mistaken multiple delivery
David Wilsher Director – UK Operations

sales-uk@zccct-europe.com

How to Make Returns

Enclose the return slip along with the accompanying copy of the shipping note or invoice in the package.
Please indicate the reason you are returning the item(s) and/or provide a description of the defect on the return slip.
If you are returning items for technical reasons, please enclose a test report and the used tools.
Please affix the proper amount of postage, unless other arrangements have been made with your contact.
Do you have any questions about making a return? Then contact our expert team.